Basney BMW
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Service: (574) 272-8504
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Testimonials

Helpful assistance during long road trip

image: https://www.basneybmw.com/resrc/media/image/989384t/kenpeak-thumb.jpg
July 11, 2017

Dear Mr. Del Guanto: This is to commend several of your staff members for their very helpful assistance during a recent road trip. On June 24th I was driving west on I-80 to my home in Nevada when a display on my BMW X5 indicated that after 1,000 more miles, the low DEF level would affect vehicle operation. Being 2,000 miles from home, I was naturally concerned about where and how to add the fluid (and a check of the owner’s manual indicated that a special tool was involved, so I wasn’t inclined to try to handle it myself). This being early on a Saturday morning, I went to the vehicle’s BMW directory, located your dealership, and the nav system guided me there. In short, the staff was wonderful; Gary, who was working in the detail building in back, quickly took care of the matter. Ashley and Andrew provided a car wash, and Taylor and Payton were very friendly as well. I’ve owned three BMWs (my wife has an X3), am dedicated to this brand, and am very particular about their service needs. So, again, the above situation at 2,000 miles from home was a bit distressing; your staff was like finding an oasis in the middle of a desert. I just wanted to make you aware of this pleasant experience, and hope you will pass along my thanks to them. Sincerely, Ken Peak

Last minute oil change appointment

image: https://www.basneybmw.com/resrc/media/image/950563t/gregsreview-thumb.jpg
June 2, 2017

My work scheduled was light on a Friday so I thought it a good opportunity to get the oil changed in the Z-3 since it had been in storage for the winter. Called BMW of Schererville to get oil changed and was told there were no openings until the next Wednesday. Called BMW in South Bend, which is were the car was actually purchased, and was told to come right in. Oil change was completed in about a half hour. Greg is the service manager for the BMW side and I would like to thank him for taking such good car of me on short notice.

Customer Testimonial

LAKEVILLE, IN
October 26, 2015

great salesman

Customer Testimonial

BRISTOL, IN
October 14, 2015

Awesome experience. I love my M and the process of trading is seamless.

Customer Testimonial

MISHAWAKA, IN
September 23, 2015

Ken was so very helpful and patient in my deciding process and made sure I was perfectly happy with my choice.

Customer Testimonial

CONSTANTINE, MI
September 10, 2015

Helped in arranging financing our car, helped title car & get plates, (live out of state) & explained the avalanche of paperwork.

Customer Testimonial

HARTFORD, MI
September 8, 2015

The team at Basney is simply exceptional. We were treated like Kings and Queens. Everyone was so knowledgeable and accommodating.

Customer Testimonial

NOTRE DAME, IN
August 10, 2015

Joe is a wonderful person at BMW Babsney!! It was a pleasure doing business with him.

Customer Testimonial

SOUTH BEND, IN
August 6, 2015

Great service.

Customer Testimonial

GOSHEN, IN
August 5, 2015

As always they were a pleasure to deal with.